记录一次被投诉引致不过审的问题

昨晚收到应用不过审的邮件,情况比较罕见,第一次见还有这种情况,是因用户投诉而不能过审的。还没听说过用户投诉这种渠道,有跟进后再更新。

Hello,

We are writing to let you know about new information regarding the latest approved version of your app, xxxxxxxx.

We have received customer complaints that may indicate your app is not in compliance with the App Review Guidelines. Specifically:

Guideline 4.5.4 - Design - Apple Sites and Services

We have received customer complaints indicating your app uses push notifications to send messages that are either promotions or direct marketing materials. However, the user consent for general push notifications automatically permits > marketing notifications and users do not have the option to turn off those notifications.

An example of these complaints include:

"App constantly changes its notification category options to enable xxxxxxxx to send push notifications about their new products. I.e. there’s a notification category ”new products” -> I disable it after the first spam notification -> they > add new category called ”promotions” and auto-enable it and send new spam notification. Isn’t this kind of advertising illegal in EU? I’ve opted out once from their ads but they keep inventing ”new” categories which they force on me."

Next Steps

To resolve this issue, revise the app so that users must specifically choose to turn on marketing notifications and have the option to turn off such notifications.

If you have any questions about this information, please reply to this message to let us know.

Best regards,

App Review

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